1. Order Processing Time

• All orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• In case of high order volume or delays, customers will be notified via email or WhatsApp.

2. Shipping Timeline

• Standard Delivery (India): 3–7 business days
• Express Delivery (India): 2–4 business days (if available)
• International Delivery: 10–20 business days (varies by destination)

Note: Delivery timelines may vary depending on courier service, location, and unforeseen delays.

3. Shipping Charges

• Free Shipping may be offered during special promotions or above a certain order amount.
• Standard shipping charges will be displayed at checkout before the payment is made.
• International shipping charges vary by location and will be calculated at checkout.

4. Order Tracking

• Once your order is dispatched, you will receive a tracking ID via SMS/Email/WhatsApp.
• You can track your shipment on the courier partner’s website using this tracking number.

5. Delivery Attempts

• The courier partner will attempt delivery 2–3 times.
• If the customer is unavailable, the order may be returned to us.
• Re-shipping charges will apply if the order needs to be sent again.

6. Address Accuracy

Customers are responsible for providing complete and accurate shipping addresses. Shodashi Fashion House is not liable for delays or non-delivery due to incorrect or incomplete addresses.

7. Damaged or Tampered Packages

If you receive a shipment that appears damaged, tampered, or opened:

1. Please do not accept the parcel.
2. Notify us immediately with photos/video on WhatsApp or Email.

We will assist you with a replacement or claim process.

8. Delays Beyond Our Control

Shodashi Fashion House is not responsible for delays caused by:

• Natural calamities
• Strikes or lockdowns
• Courier delays
• Festive rush
• Customs clearance (for international orders)

9. International Shipping Terms

• Customs duties, import taxes, or additional fees may apply depending on the country’s regulations.
• These charges are to be borne by the customer.

10. Contact Us

For any shipping or delivery-related queries, you can reach us at: Shodashi Fashion House 📞 Phone/WhatsApp: +91 7019528085 Address: Rajarajeshwari Nagar Bangalore -560 098 We are always happy to assist you!